TERMS AND CONDITIONS OF CUDDLE SFX HIRE SERVICES
1. INTRODUCTION
The following terms and conditions apply to the use of Cuddle’s SFX hire services via the website. By hiring SFX hardware or purchasing consumables through Cuddle’s website, you agree to these terms and conditions.
2. DEFINITIONS
“Cuddle” refers to the owner and provider of SFX hardware hire and consumables sales.
“SFX Hardware” means any equipment used for special effects, available for hire through Cuddle.
“Consumables” means any materials or items related to SFX that are sold through Cuddle.
“Customer” refers to any person or entity renting SFX Hardware or purchasing Consumables from Cuddle.
“Rental Period” refers to the agreed duration for the hire of SFX Hardware.
“Collection” refers to the retrieval of hired SFX Hardware by Cuddle.
“Website” refers to Cuddle’s online platform where SFX hardware hire and consumables purchase transactions occur.
3. SFX HARDWARE AND CONSUMABLES
Cuddle offers SFX Hardware for hire and Consumables for purchase through its website. Both are subject to availability, and Cuddle reserves the right to withdraw or modify items without prior notice.
4. HIRE AND PURCHASE TERMS
4.1 HIRE OF SFX HARDWARE
The Customer agrees to hire SFX Hardware for the specified Rental Period as agreed at the time of booking through Cuddle’s website. The Customer is responsible for the care and proper use of the SFX Hardware during the Rental Period. Upon the completion of the Rental Period, the Customer must ensure that the SFX Hardware is available for collection by Cuddle.
4.2 PURCHASE OF CONSUMABLES
Consumables are available for purchase via Cuddle’s website. All sales of Consumables are final and non-refundable, unless the item is found to be defective upon delivery.
4.3 PRICES AND AVAILABILITY
Prices for both SFX Hardware and Consumables are displayed on the website and are subject to change at any time without prior notice. All prices are exclusive of VAT unless stated otherwise. Cuddle reserves the right to adjust prices based on availability, demand, and other factors.
4.4 CARE OF EQUIPMENT
The Customer must handle SFX Hardware with care during the Rental Period. Any loss, damage, or malfunction will be the responsibility of the Customer, and Cuddle reserves the right to charge for repairs or replacement.
4.5 LATE RETURNS AND DELAYS
If SFX Hardware is not available for collection at the agreed time, the Customer will be liable for additional daily charges until the SFX Hardware is returned or collected. Cuddle reserves the right to apply a penalty fee of £50 per day for each day that the equipment is late beyond the agreed Rental Period.
5. PAYMENTS
5.1 ONLINE PAYMENTS
All payments for hiring SFX Hardware and purchasing Consumables must be made online via Cuddle’s website at the time of booking or purchase. Cuddle accepts various forms of payment including credit cards, debit cards, and other payment methods as listed on the checkout page. The full hire fee for SFX Hardware must be paid before the Rental Period begins, and the full purchase price for Consumables must be paid at the time of purchase.
5.2 SECURITY DEPOSIT
Cuddle may require a security deposit for SFX Hardware before the equipment is released to the Customer. This deposit will be refunded upon the safe return of the equipment in satisfactory condition, minus any charges for damage or loss.
5.3 PRICE CHANGES
Prices displayed on the website are subject to change at any time without prior notice. Once a payment has been made for either the hire of SFX Hardware or the purchase of Consumables, the price agreed upon at checkout will be final and no additional charges will apply unless there are delays or damage to the hired equipment.
6. CANCELLATION POLICY
6.1 CANCELLATION OF HIRE
Cancellations made more than 48 hours before the Rental Period start will not incur any charges. Cancellations made less than 48 hours before the Rental Period will be charged 100% of the hire fee.
6.2 CANCELLATION OF PURCHASES
All purchases of Consumables are final, and no cancellations are accepted after purchase, unless the Consumables are defective.
7. LIABILITY AND INSURANCE
7.1 RESPONSIBILITY FOR SFX HARDWARE
The Customer assumes full responsibility for the SFX Hardware during the Rental Period. Any damage, loss, or theft of the SFX Hardware will be charged to the Customer. Customers are advised to take out insurance to cover high-value SFX Hardware during the Rental Period.
7.2 CONSUMABLES
Cuddle is not responsible for any issues arising from the use of Consumables once they are sold, except in cases where the product is defective.
7.2 COMPLIANCE WITH APPLICABLE LAWS
The Customer agrees to adhere to all applicable laws and regulations, including any age restrictions related to the use of SFX Hardware or Consumables. The Customer acknowledges that certain SFX equipment may be subject to specific safety and legal requirements, and the Customer is solely responsible for ensuring compliance with such laws. Cuddle will not be held liable for any breach of law or misuse of the SFX Hardware or Consumables by the Customer, including but not limited to violations of age restrictions or other applicable legal regulations.
8. COLLECTION OF SFX HARDWARE
Cuddle is responsible for collecting the SFX Hardware at the end of the Rental Period. The Customer must ensure the equipment is available for collection at the agreed time and location. If the collection is delayed due to the Customer’s fault, additional charges may apply.
9. INTELLECTUAL PROPERTY
All intellectual property rights related to the design and operation of SFX Hardware and Consumables remain with Cuddle. The Customer is not permitted to replicate, modify, or reverse-engineer any equipment or materials.
10. CONFIDENTIALITY
The Customer agrees to keep all information regarding Cuddle’s services, pricing, and equipment confidential. This information may not be disclosed to any third party without Cuddle’s prior written consent.
11. FORCE MAJEURE
Cuddle is not liable for any failure to perform its obligations due to events outside its control, including but not limited to natural disasters, strikes, or other unforeseen events.
12. TERMINATION
Cuddle may terminate the hire agreement for any reason at its discretion by providing 24 hours’ notice to the Customer. In the event of termination for convenience, Cuddle will refund any hire fees for unused Rental Periods.
13. INDEMNITY
The Customer agrees to indemnify, defend, and hold harmless Cuddle, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to:
- The Customer’s breach of any of these terms and conditions.
- The Customer’s improper use of the SFX Hardware or Consumables.
- Any legal claims or actions arising from the misuse, illegal use, or violation of regulations by the Customer, including but not limited to intellectual property infringement, personal injury, or damage caused by the SFX Hardware during or after the Rental Period.
14. CUSTOMER REPRESENTATIONS AND WARRANTIES
The Customer represents and warrants that:
- They have the legal right and authority to enter into these terms and conditions.
- They will not use the SFX Hardware or Consumables for any illegal or unauthorized purposes.
- They will comply with all applicable laws, regulations, and guidelines when using the SFX Hardware and Consumables, including health and safety requirements.
- They possess the required skills and expertise to safely operate the SFX Hardware.
15. DISCLAIMER OF WARRANTIES
The SFX Hardware and Consumables provided by Cuddle are supplied “as is” and “as available” without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Cuddle does not warrant that the SFX Hardware or Consumables will meet the Customer’s requirements or that the operation of the SFX Hardware will be uninterrupted or error-free.
