MAKE YOUR NEXT EVENT A LITTLE SPECIAL!

What is included when I hire a confetti gun?
The hire includes the gun, a battery and the case. Confetti shots are NOT INCLUDED and can be purchased separately from us.

What is included when I hire a CO2 gun?
The hire includes the gun itself, the case, hose and hose connector. CO2 gas is NOT INCLUDED and can be purchased from a local specialist.

Do I need public liability insurance to hire the equipment?
Yes, to hire our confetti guns or CO2 guns, you are required to have valid public liability insurance. This is essential to cover any accidents or damages that may occur during the use of the equipment. During the checkout process, you will be prompted to upload a copy of your public liability insurance. We will verify the insurance after completing your order. If we find your public liability insurance is not valid we reserve the right to cancel your order and refund the money minus the processing fees.

What happens if the equipment is damaged during hire?
If the equipment is damaged during the hire period, you may be liable for repair or replacement costs, depending on the extent of the damage. We recommend ensuring proper use as outlined in the instructions provided.

How long can I hire the equipment for?
We offer our equipment for hire in 5 day blocks. There is no limit on how many blocks you can purchase.

What happens if I miss the return deadline?
If the hired equipment is not returned by the agreed date, additional hire charges will apply. Please contact hire-support@cuddlecreativeworks.com if you anticipate any delays in returning the equipment.

Do you offer delivery services?
Yes, we offer delivery to your location from our factory in Birmingham. Delivery costs vary based on your location and will be calculated during checkout.

Can I pick up the equipment directly from your factory?
Yes, you can choose to pick up the equipment directly from our factory in Birmingham. Please ensure you bring proof of ID and your booking confirmation when picking up.

How much is delivery?
Delivery costs vary based on your location and the size of your order. You will see the exact delivery fee during checkout before completing your purchase.

Which couriers do you use?
Pending some variations, we are using DPD couriers.

How do I return the equipment?
We include a return label with each hire purchase. Use the original packaging, tape up securely and attach the label. The parcel must be dropped off at a drop off point near you.

If returning to the factory, use the original packaging and tape up securely. Our opening times are 8am-4pm Monday to Friday.

Where do I find my local drop off points?
You can find your local DPD points here.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You will see all available payment methods at checkout.

Can I cancel or modify my order?
Yes, you can cancel or modify your order before 1PM of the next working day after placing your order. Please contact hire-support@cuddlecreativeworks.com or call +44 121 492 5438 to discuss changes.

What happens if I need to cancel my hire booking?
If you need to cancel, please contact us as soon as possible. Cancellation fees may apply if your item(s) have already been shipped.

Are confetti and CO2 guns safe to use?
Yes, our confetti and CO2 guns are safe when used according to the provided instructions. Always ensure that you are firing the guns in a clear area of sufficient size, away from people and obstructions.

Can I use confetti guns indoors?
Yes, confetti guns can be used indoors as long as the space is appropriate for their use. Ensure that the ceiling height is suitable, and that no sensitive equipment or decorations could be damaged by confetti.

Do I need special training to operate a confetti or CO2 gun?
No special training is required, but we provide a detailed instruction manual with each hire to ensure safe and proper use of the equipment.

How do I clean up the confetti after my event?
For indoor events, a vacuum cleaner or broom should be sufficient. For outdoor events, biodegradable confetti will naturally decompose, but can still be cleaned up manually.